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“The mission of the division is to contribute to the success of our customers by providing custom-tailored skills - training, business education, seminars, and consultancy services.” In all its courses and programmes the Division intends to: ü Strengthen the knowledge and skills of lower, middle and top management with a view to improving their efficiency, effectiveness and responsiveness in their job performance. ü Act as catalyst for change in organizations and assist them to achieve and maintain a competitive edge. The objectives of the division are to:
SHORT TERM COURSES 2005 – 2007
1. Professional Business Writing. 2. Motivation & Team Building 3. Communication Skills 4. Leadership Development 5. Train The Trainers 6. Employee Relations in Civil Service. 7. Records Management 8. Conflict Management 9. Change Management 10. Public Speaking & Presentation skills. 11. Strategic Planning Management 12. Performance Management 13. Customer Care 14. Developing HR Managers.
AIM Reports are a way of informing people as well as initiating change. It is increasingly evident that most managers / supervisors need the skill to communicate appropriately. This course is intended to equip such officers with appropriate expertise to be able to use relevant communication tools in their respective organization. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Report Writing ü Significance of Reports ü Types of Reports ü Structure of Reports ü Editing a Report ü Footnoting, Bibliography § Official Correspondence ü Organizing successful Meetings. ü Minutes Taking & Writing. ü Use of government correspondence (Savingrams, circulars, memos) Methodology: The course will be facilitated through the use of Lectures, discussions, exercises, site visits and practicals. The participants will be administered with pre-test and Post-test to diagnose the learning outcomes. Assessment: Continuous Assessment through exercises and Report Writing presentation and test. Duration : 10 Days. References:
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Lahiff J. 1996. Business Communication. Strategies and Skills 2. Lamb S.1998. How to Write It: A Complete Guide to Everything You'll Ever Write. Ten Speed Press 3. Piotrowski M. V .1996. Effective Business Writing: A Guide for Those Who Write on the Job .Harper Resource 4. Richard C. 2003. Writing Winning Business Proposals. McGraw-Hill Companies 5. Samuels. 2002. Teach Yourself Crystal Report
AIM The course is intended to facilitate understanding of group dynamics, appreciate what motivates people and how motivational methods can encourage people to work in Teams. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Motivation ü Diagnosing the Motivational Level and Techniques ü Setting Goals ü Collaboration and Synergy ü Need vs. Reward Exercise ü Achieving Results § Team Building ü Mobilizing and Creation of Mission ü Identification of Team Models to fit Organizational Culture ü Dealing with Complex Team Situations ü Diagnosing the Team profile ü Work out plan for teams Methodology: This course aims will be achieved thorough facilitation of lectures, discussions, motivational and team building games / exercises and role plays. Assessment: Continuous Assessment through exercises and case studies. Duration : 5 Days. References: 1. Adair J. 2005. The Concise Adair on Team Building and Motivation. 2. Dixon D. 1999. Goal, Motivation & Conflict. Gryphon books. 3. Lenhardt V. 2004. Coaching for Meaning: The Culture and Practice of Coaching and Team Building 4. Parker M. 2001. Team Workout: A Trainer's Sourcebook of 50 Team-Building Games and Activities 5. Thomas K. 2000. Intrinsic Motivation at Work: Building Energy and Commitment. Barrett-Koehler Publishers. AIM The aim of the course is to develop and improve effective communication skills for the greatest achievement of the average person. The most important observation is that communication instills specific skills that lead to improved relationship and vocational competence. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Listening skills ü Reflexive listening skills ü Attending listening skills ü Following Listening skills § Barriers to Communication. ü Judging ü Sending solutions ü Avoidance § Assertiveness Training ü Submission - Assertion - Aggression Continuum ü Effective ways of dealing with confrontation. § Interpersonal skills ü Intra Personal Awareness ü Communications & Relations. ü Inter personal relations. Methodology: The course will be facilitated through the use of Lectures, discussions, exercises, practicals and communication video shows. Assessment: Assessment through exercises, case studies and communication games. Duration : 10 Days. References: 1. Barnard S. 2001. Writing, Speaking, and Communication Skills. 2. Bolton R. 1999. “People skills”. A Touchstone Book. 3. Condrill J. 1999. 101 Ways to Improve Your Communication Skills Instantly. 3rd Edition 4. Lahiff J. 1996. Business Communication: Strategies and Skills 5. McKay M. 2004. Messages: The Communication Skills Book. 6. McKay M. 1995. Messages: The Communication Skills Book AIM The aim of the course is to impart the knowledge and skills necessary to develop managers into leaders. This course is intended to assist managers in building organizations in which they can exercise leadership roles. OBJECTIVES At the end of the course participants will be able to:
COURSE CONTENT § Leadership Management Skills ü Diagnosing Leadership Profile ü Designing a Process of Leadership ü Power in relationships ü Understanding what motivates leaders. ü Recognizing the critical influences of achievement, affiliation & Power. ü Matching & pacing your influencing style. ü Getting right leadership style. § Understanding yourself & your organizations. ü The changing nature of power in organizations. ü Recognizing your Personal Power & the Organizational Culture. ü Understanding the dimensions of personal power. ü Understanding personal vulnerabilities & its influences in organization. § Effectiveness Redefined ü Character – Maturity Continuum. ü Principle Centered Leadership ü Vision Crafting ü Empowerment through Self Awareness. Methodology: The course will be facilitated through the use of Lectures, discussions, exercises and role plays. Assessment: Assessment through exercises, leadership case studies and management games. Duration : 10 Days. References: 1. Avolio B. 1999. Full Leadership Development : Building the Vital Forces in Organizations (Advanced Topics in Organizational Behavior series) 2. Fulmer R and Goldsmith M. 2000. The Leadership Investment: How the World's Best Organizations Gain Strategic Advantage Through Leadership Development 3. Louis Carter. Linkage Inc.'s Best Practices in Leadership Development Handbook : Case Studies, Instruments, Training 4. Manuel. Leadership Development: Paths to Self-Insight and Professional Growth 5. Morrison E. K. 1998. Leadership Skills: Developing Volunteers for Organizational Success. Perseus Publishing. AIM The aim of this course is to provide the trainer with a concise overview of the factors that influence the training and development of people in organizations. It will also focus on conducting successful in - house training. OBJECTIVES At the end of the course participants will be able to:
COURSE CONTENT § Learning and Training ü Psychology of Learning ü Active Learning and Adult Learning ü Knowledge Management ü Planning the process of training ü Preparing to facilitate a training event ü Participatory Training techniques ü The use of Audio – visuals ü Use of handouts ü Participant Action plan Approach ü Feedback & Assessment ü Importance of reference readings. § Strategic Training and Development ü Developing Training Needs ü Competency Based Training ü Measuring Effectiveness & Impact. § Organization and Facilitation Process ü Delivery of Facilitation Tool Kit ü Diagnosing Training style. ü Ice breaking sessions ü Building Result oriented Training Intervention. § The Role of Training practitioner ü Manager ü Consultant ü Instructor ü Evaluator ü Group Facilitator ü Marketer ü Strategist ü Application Agent Methodology: The course will be facilitated through the use of Lectures, discussions, exercises and practicals. Assessment: Continuous assessment aided by exercises, case studies and facilitation games. Duration: 15 Days. References: 1. Bob Pike, Chris Busse. 1995. 101 Games for Trainers: Training Techniques Newsletter 2. Dan Chauncey. 2002. Instructional Design for the Corporate Trainer: A Handbook on the Science of Training 3. Dolasinski M. J. 2003. Training the Trainer: Performance Based Training for Today’s Workplace 4. Kroehnert G and Kroehnert G. 2000. Basic Training for Trainers. 3rd Edition
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The New Basic Training for Trainers. 6. Training Management in SA. 2003. 3rd Edition. Oxford University Press Employee Relations in Civil Service AIM The aim of this course is to enable the participants, discuss and explain rules, regulations, conventions, policies and ethics that guide the human, organizational and operational requirements of the employee relations in civil service. OBJECTIVES At the end of the course Participants will be able to: § Assess the significance of employee relations practices and administrative procedures. § Maintain compliance with the laws governing civil servants in Lesotho. COURSE CONTENT § Protocol Management ü Structure of Government. ü State & its organs. ü Statutory Bodies. § Public Service Rules & Regulations ü Legal Instruments & Soft Laws. ü Rules & Regulations. ü Directives & Conventions. ü Dispute of Right. ü Dispute of Interest ü Appointment & Advancement in the Public Service ü Conditions of Employment. ü Codes of Practice § Employee Relations. ü Institutions of ER ü Settlement of Disputes ü Bargaining Collectively ü Association Vs Unionism ü Best Practices in ER. § Ethics & Professionalism ü Code of ethics. ü Ethics & Morality. ü Professionalism. § Disciplinary & Grievances Procedure. ü Codes of Good Practices. ü Grievance handling procudures. Methodology: The course will be facilitated through the use of Lectures, discussions and case studies. Assessment: Continuous assessment based on case briefing assignment. Duration: 10 Days. References: 1. Andrew Pendleton. 2001. Employee Ownership, Participation and Governance 2. Corby S and White G. 1999. Employee Relations in the Public Services 3. Fredman S and Morris G. The State as Employer: Labour Law in the Public Services 4. Public Service Acts and Regulations, 1995, 2004, 1969 respectively International Labour Organization Jurisprudences (Conventions and Recommendations AIM The course is intended to equip participants with necessary skills needed in records and document management in the organization. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Records Management System ü Enhancing Organizational Communication. ü Records Keeping ü Registry Procedure ü Document management ü Knowledge management § Information Management system ü E – record keeping ü Database Management. Methodology: The course will be facilitated through the use of Lectures, discussions, exercises and practicals. Assessment: Continuous Assessment through exercises, assignments & electronic tests. Duration: 10 Days. References: 1. Diamond S.Z. Records Management: Practical Approach. American Management Association. 2. Henne A. 1997.Intensive Records Management 3. Robek. Information and Records Management : Document-Based Information Systems 4. Smith J. Records Management: 5. Stewart J. 1994. Professional Records Management. McGraw Hill. 6. Stewart J. R. Professional Records And Information Management. AIM The aim of the course is to provide managers with the requisite skills for positive management of conflict. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Doctrines of Conflict Management. ü Diagnosing Conflict Flaws. ü Decision Making Process. ü Collaborative Conflict Management ü Dispute Resolution Techniques ü Negotiation Skills. § Stress Management. ü Stress Recognition and Identification ü Managing Stress Methodology: The course will be facilitated through the use of Lectures, discussions, exercises and case study practicals. Assessment: Assessment aided by exercises & assignments on case studies and management games. Duration : 5 Days. References: 1. Borisoff D and Victor A. 1997. Conflict Management. Allyn & Bacon Co. 2. Borisoff D and Victor D.A. 1997. Conflict Management: 2nd Edition. 3. Cathy A. Costantino C. A and Merchant C.S. 1995. Designing Conflict Management Systems : A Guide to Creating Productive and Healthy Organizations. 4. Domenici K and Littlejohn S. 2001. Mediation: Empowerment in Conflict Management. 2nd Edition . 5. Miall H. 1999. Contemporary Conflict Resolution: The Prevention, Management and Transformations of Deadly Conflict 6. Withers B. The Conflict Management Skills Workshop: A Trainer's Guide. AIM The aim of the course is to identify the key ‘ingredients’ for successful change and to set out a range of skills and techniques to help participants handle change more effectively. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Transformational Changes. ü Diagnosing Organizational Change and Structure ü Understanding Organizational Structure. § Mastering Individual Change & Transition. ü Building Support Network. ü Overcoming the Classic Blockages. ü Making a Personal Contract ü Making it happen & pushing ahead. § Organizational Development. ü Awareness to Resistance and Realities. ü Exercise on Change Readiness. ü Managing Change. Methodology: The course will be facilitated through the use of Lectures, discussions, exercises and practicals. Assessment: Assessment exercises on Change Management Games Duration: 5 Days. References: 1. Anderson D and Anderson L.I .2001. Beyond Change Management: Strategies for Today's Transformational Leaders 2. Cameron E and Green A. 2004. Making Sense of Change Management: A Complete Guide to the Models, Tools & Techniques of Organizational Change 3. Carnall C. 1999. Managing change in Organizations. Prentice Hall. 4. Hiatt J and Creasey T. 2003. Change Management 5. Carr D.K and Hard K.J. Managing the Change Process: A Field Book for Change Agents, Team Leaders, and Reengineering Managers 6. Paton R and McCalman J. 2000. Change Management: A Guide to Effective Implementation Public Speaking & Presentation Skills AIM The course is intended to facilitate managerial excellence on Presentations and Public Speaking. It caters for specific skills and techniques on the part of the presenter. OBJECTIVES At the end of the course Participants will be able to:
COURSE CONTENT § Presentation skills ü Need identification process ü Planning for presentations ü Speech Techniques ü Handling Questions. ü Body language ü Time Management § Visual Aids ü Use of technology & equipments Methodology: The course will be facilitated through the use of Lectures, role playing, exercises and practicals on forum presentations. Assessment: Continuous assessment by assignments and presentations, electronic practical exercises. Duration: 10 Days. References: 1. Candace Matthews. 1994. Speaking Solutions: Interaction, Presentation, Listening and Pronunciation Skills 2. Carson A. 1995. Effective Presentation Skills: Speaking in Public with Confidence 3. Farrell T.J and Farrell M. M. Public Speaking: Skills for Success 4. Glencoe .2003. Professional Communication Series: Multimedia Presentation Skills, Student Edition 5. Parker D.A. 2001. Basic Public Speaking. 1st edition. Xlibris Corporation 6. Rebecca Stott. 2000. Speaking Your Mind: Oral Presentation and Seminar Skills (Speak-Write Series) AIM The course is aimed at exposing executives to practical techniques of strategic planning, development, implementation and monitoring. OBJECTIVES At the end of the course Participants will be able to:
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